Professional Skills & Training

2021 Contractor Training Seminar Series

Presenter Andy Schreder
Presentation title: Building Blocks 2021

Building Blocks 2021
Welcome back! Rum River Construction Consultants is excited to continue partnering with Pine Technical & Community College to offer in-depth, quality education for MN Licensed Contractors and Code Officials. This year has brought many opportunities to learn while navigating a public health crisis, a robust building season, in addition to the adoption of a new building code. Join us as we explore significant changes to the residential building code and how this will impact your construction projects.
The course will include:
● Energy Code Criteria
● Business Management Content
● Remote Inspections Considerations
● Safety Glazing
● Building Planning Awareness

Course Dates: 01/04/2021

Time: 7:30am - 4:30pm

Location: Pine Innovation Center on the PTCC campus. The building is located on the corner of Hillside and Main Street in Pine City, directly across the street from Spire Credit Union. This course is also offered via zoom. A link will be provided to you prior to the beginning of class.

For more information contact: Dawn Sandberg at (320) 629-5184 or Dawn.Sandberg@pine.edu.

Customer Service Academy

Give your employees the tools to deal with challenging situations:

Help employees understand how their behavior impacts the customer.
Employees will learn seven behaviors that will enhance their customer service skills
Learn to identify barriers by being a good listener, asking questions, responding, and accepting feedback.
Learn how to prevent customer dissatisfaction in person or on the phone.
Modules are customized to your “Customer Service Needs”

DELIVER THIS CLASS OFFERING TO YOUR COMPANY OR BUSINESS BY CONTACTING:

Contact Dawn Sandberg, 320-629-5184 or e-mail Dawn.Sandberg@pine.edu.

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