Technology Services



The IT Department supports student and employee access to current and emergent computer and information technologies. Technical assistance is provided for students and employees by: 

  • Assisting with technology accounts and access to campus technologies 
  • Administering and providing technical support for college owned computer systems and software 
  • Administering leases of laptops and program-specific items such as cameras, calculators, and transcription machines 

Please note the IT Department does not work on personal laptops or personally owned equipment; however, it does assist with wireless network connectivity and college email on personal devices. 

If you are experiencing technology issues outside of PTCC staffed hours, please reach out to the Minnesota State Service Desk. Their hours are as followed:

  • Monday – Thursday, 8:00 am to 8:00 pm
  • Friday – Saturday, 8:00 am to 4:30 pm
  • Sunday, 11:30 am to 8:00 pm

MinnState Service Desk

Helpful Links and Troubleshooting

If you need guidance or are experiencing technical difficulties, please use the drop-downs and links below to try to resolve you issue independently.

  1. On your device, select the eduroam from the list of available Wi-Fi networks.
  2. You will be prompted to sign onto the network. Enter the following for credentials:
    Username: or (for example,
    Password: your StarID password.
  3. You may be prompted to accept a security certificate. If this happens, verify that the certificate is from If so, click OK to accept.

For more information, visit ITS at Minnesota State and click the Connecting to Eduroam drop-down.

Minnesota State students, faculty, and staff have access to this site: D2L Brightspace Support. The Minnesota State Learning Technologies team provides knowledge articles in this site, including commonly asked questions, how-to steps, and best practices.

For more information, take a look at the following videos for guidance:

All PTCC students, faculty and staff have access to Office 365 suite for Education.

The Microsoft Office 365 suite is a hosted, online version of the traditional installed version of Microsoft Office software. This online service is subscription-based and includes Office, Exchange Online, SharePoint Online, Skype for Business (Lync) Online and Microsoft Office Web Apps.

How do I get logged into the Email/Office 365 portal?


  1. Go to PTCC’s homepage, hover over Current Students in the top navigation bar, then click Email or go to
  2. Enter your username:
  3. Password: Enter your StarID password.
  4.  Did you forget your StarID and/or password visit

Staff and Faculty

  1. Go to PTCC’s homepage, hover over Staff and Faculty in the top navigation bar, then click Email or go to
  2. Enter your username:
  3. Password: Enter your StarID password.
  4. Did you forget your StarID and/or password visit

For further assistance, follow the steps in this video.

If students think they will struggle to check their school email frequently, they should set it up to forward to their personal email. This is important not just for their success at PTCC, but their success at any future education or work place, as checking email regularly is an expected responsibility in many places.  

Forward Outlook Emails Automatically

PTCC has chosen Infobase as an online training resource for students, faculty, and staff. This service is available to you 24 hours a day, 7 days a week.

Log in to Infobase Learning Cloud

Infobase provides a wide variety of trainings, workshops, how-to tutorials and projects for a multitude of applications and topics including:

  • Office 365
  • The Adobe Creative Suite
  • Chrome
  • Google Docs
  • D2L/Brightspace Student Training
  • D2L/Brightspace Instructor Training
  • Java
  • APA, MLA, and Chicago Style Research Paper Basics
  • Effective Presentation Design
  • Computing Literacy Basics Workshop for both Mac and PC
  • Facilitating a course in D2L
  • Landing the Job: Interview Techniques

To check the operational status of system-wide applications and services, please visit the System Status page.

To reset your passwords or receive assistance with Minnesota State applications and services such as StarID, ISRS, EMS, rSchool Today, DARS, SWIFT, SEMA4, EPM11, and IA Warehouse, please visit the Minnesota State ITS Helpdesk.

Opt in to receive text message alerts from PTCC!

Sign up to receive text message communications which sends helpful information about a variety of campus-related topics, such as:

  • PTCC Reminders: Reminders of deadlines for students, such as “last date to Withdraw,” etc.
  • Financial Aid: Dates and reminders important for students receiving financial aid
  • Student Activities: Receive updates about upcoming events hosted by Student Senate
  • Technology updates and issues: PTCC system updates and information

It’s easy and free to sign up! Access eServices Text Messaging Service. (Fees, depending upon your carrier, may apply.)

Note on Emergency Text Messages:

This service does not automatically include emergency messaging. Phone numbers entered into eServices may take up to a week to be updated in StarAlert. We recommend logging into StarAlert to verify your information.

How Does it Work?

All students enrolled in one or more credit-based courses at PTCC will receive emergency messages through their official college email addresses.

If you have signed up to receive text messages from PTCC through the eServices (the grades and registration portal), the cell phone number you entered will also receive text messages through the StarAlert system.

We recommend that you log into the StarAlert system to verify your information. You may also add additional mobile phone numbers, voice phone numbers, or personal email addresses.

Log into the StarAlert System

Logging in is quick and easy. The first time you access the system, select Sign Me Up and log in using your first name and last name and your email address. Your identification code will be your StarID.

You can find detailed instructions here: Pine Technical and Community College StarAlert System Documentation

Participants must be able to receive text or e-mail messages on their cell phones. Information submitted through the registration process will only be used for the StarAlert system.

We also recommend all students sign up to receive text messages through eServices. You can learn how to sign up for text message communications here: How to enroll in text message notification.

StarID is a single credential that will simplify your life on campus by providing one username and password for several tools including student email, campus classroom and lab computers, network based printing and other network services, eServices, D2L Brightspace, Atomic Learning, and online library databases.

To access your account to change or recover your password, activate your account, and other options, please visit the StarID Self Service page. If you need to activate your StarID, you’ll have to verify your identity before claiming your StarID and setting your password.

  • Tech ID (Student ID).  Select Pine Technical College and then enter your eight digit Student ID and your social security number.
  • Library Card Number.  Select Pine Technical College and then enter the 14 character number from your library card and your social security number.
  • Personal Email Address.   Enter the personal email address that’s on your eServices account. The system will send a verification code to the email address.  You can then use the Verification Code option to continue.

If you do not have a social security number on your student record and you do not have a personal email address on your eServices account, please visit with a member of staff in the Library. They will issue a temporary Verification Code that will allow you to activate your StarID. If you have any further trouble, please contact the PTCC Helpdesk or visit StarID Help and FAQs.

Please Note: If you are enrolled in multiple Minnesota State Colleges and Universities institutions, your StarID will be the same for all institutions who have implemented the service.

  1.  Connect your device to the Eduroam campus internet network using your StarID and password
  2. Go to, for installing the client and printing
  3.  Click the Download button
  4.  Click to download file (bottom left corner of screen)
  5.  Select your language of choice for installation, then click OK
  6.  Accept the agreement prompt, then click next
  7.  Select Mobility_Follow_Me and press Next
  8. Enter your StarID and password
  9. Connect and Finish

The prints jobs should  go to the “Mobility_Follow_Me” print queue and can be retrieved at any one of these printers using a card scanner or entering credentials on the keypad : ROOM-120-COPIER-KM, ROOM-122-COPIER-KM, ROOM-32-COPIER-KM, ROOM-47-COPIER-KM or ROOM-80-COPIER.

Minnesota State has signed an agreement with Zoom. All active Minnesota State faculty, staff and students are able to access Zoom.

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